TIME

~ STREAM A ~

Strategies for efficiency and sustainability

~ STREAM B ~ Implementation of systems and technology

09:30

Registration and refreshments

10:00

KEYNOTE SPEECH: Delivering value for money public services in a rapidly changing context

• How hard will the tougher economic climate impact on public sector service provision?
• Understanding the implications of the 2009 Operational Efficiency Review for ICT leaders
• Benefiting from the green £: acknowledging the link between green savings and cost-savings
• Balancing sustainability initiatives with affordability
• Continuing to put the citizen first in a more challenging financial climate
• Being prepared to respond as a sector to the threat of a swine flu pandemic
• Discussing the implications of the Digital Britain report on public sector ICT

Martin Ferguson, Head of Policy, SOCITIM, the Society of IT Management

10:40

One-to-one business meeting/Networking

11:10

One-to-one business meeting/Networking

11:40

Putting your customer first: customer service leadership for ICT professionals

•  Should public sector ICT functions be led by customer service experts or expert technicians? Is it possible to be both?

•  Understanding your customers’ needs and how to meet them

•  Training your technicians in customer services

•  Catering for a mature demographic and the technophobes

•  Managing customer service when IT is outsourced

•  Can customer satisfaction be accurately measured?

Pat Harding, Corporate Director, Customer Service and Transformation, Cambridgeshire County Council

CASE STUDY: Supplying doctors with up-to-the-minute patient information using mobile technology

•  Reducing costs without compromising outcomes for people

•  Maintaining continuity of a critical service

•  Delivering a faster and more reliable service to patients

•  Meeting the green agenda: cutting fuel usage and carbon emissions

•  Keeping confidential patient data secure whilst on the move

John Harrison, Chief Executive, Northern Doctors Urgent Care

12:20

One-to-one business meeting/Networking

12:50

Lunch

14:00

"It’s not just for tree huggers": Demonstrating key practices to make your ICT sustainable

•  Incorporating sustainability into your procurement policy

•  Calculating the green-ness of your IT equipment and driving down cost

•  Planning your data centre energy requirements

•  Funding sustainable ICT

John Pollitt, Head of IT Services, City College Norwich

CASE STUDY: Harnessing the latest mobile working technology to deliver cost savings, green savings and business continuity

•  Discussing the relationship between mobile working and property rationalisation

•  Winning over management to implement smarter flexible working

•  Looking at the future of home and mobile working in the public sector: is anywhere working really possible?

•  What are the latest mobile devices?

•  Educating the technophobes to use new mobile devices and remote systems

•  Supporting remote working with effective network infrastructure

•  SWINE FLU: how can mobile working assist continuity during an influenza pandemic?

Kevin Smith, Network Manager, IT Division, Northamptonshire County Council

14:40

One-to-one business meeting/Networking

15:10

One-to-one business meeting/Networking

15:40

Assuring and securing public sector information to avoid a public scandal, including Code of Connection (CoCo) compliance

•  Getting your workforce to understand the value of and potential liability in the electronic and paper documents that they use to do their jobs

•  Recognising the importance of changing workforce behaviour to supplement IT security initiatives such as encryption

•  Reaching Code of Connection compliance

•  Taking steps to prevent your employees from abusing their position and snooping on personal records

•  Balancing exchange with protection: sharing information between agencies in a secure way

Amanda Beckett, Business Project Manager and Jonathon MacKenzie, Computer Services Manager, Aylesbury Vale, District Council, award finalist 2009, data security

Encouraging internal collaboration and engaging citizens through Web 2.0 technology

•  Ensuring digital inclusion for employees and citizens

•  Implementing internal corporate social networking systems; can you ever switch off e-mail?

•  Using Twitter, Facebook, Flickr, YouTube and blogs to engage citizens

•  Measuring the results of citizen engagement: do people really friend e.g. their Council or local police force on Facebook?

•  Considering social networking tools for public consultations

•  What is the future for social networking tools in government?

Carl Haggerty, Enterprise Architect, Devon County Council

16:20

Achieving combined efficiencies through shared services, collaborative procurement and outsourcing

•  Procuring collaboratively to achieve value for money

•  Discussing the implications of collaborative procurement for the vendor marketplace

•  Getting started: how to choose who to share with and who to buy with and how

•  Understanding the implications of EU procurement rules

•  Why has there been low take-up of shared services to date?

•  Overcoming perceptions; managing the risks

Jeff Wallbank, Kent Connects Interim Strategic Director, Kent Connects, award finalist 2009, shared services

CASE STUDY: Adopting emerging technologies and using them innovatively to encourage citizen engagement and participation

•  Understanding how the expectations of citizens and their familiarity with technology is changing the nature of communication and engagement

•  Do online polls, discussion forums and e-petitions have any effect?

•  Broadcasting important Council messages using multi-media applications and a YouTube channel

•  Explaining interactive webcasting of meetings and conferences

•  Encouraging digital inclusion and empowerment - supporting disadvantaged communities to create their own digital content

Stephen Hilton, Programme Leader, Connecting Bristol

17:00

CASE-STUDY: Presenting the formation of a strategic approach to mobile working in the Metropolitan Police Service

• Investigating and selecting mobility options
• Trialling and testing the solutions
• Implementing the solutions; challenges identified during roll-out
• Demonstrating the benefits and establishing the lessons that have been learned so far
• Predicting the future of mobility in the Metropolitan Police Service

Nigel Lee, Programme Director, Command and Control, Metropolitan Police Service

17:30

CASE STUDY: Discussing the relationship between corporate social responsibility (CSR) and ICT

• Explaining how disadvantaged groups can benefit from the work of large public sector organisations
• Demonstrating how projects for the disadvantaged also benefit the government organisation
• Using ICT and emerging technologies to help the disadvantaged

Kathryn Davis, Team Leader, Forward 4 Work and Fred Shaw, Head of Corporate Social Responsibility, Service Birmingham

18:00

End of day one

19:30

Drinks reception and dinner